Posted time November 14, 2023 Location Virginia Job type Full-time
  • Experience: Min 6 months of experience

Customer Support Representative

Company: Prize Windows

Job Summary:

Prize Windows is seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication and problem-solving skills.


  • Respond to customer inquiries through various communication channels, including phone, email, and chat.
  • Provide accurate and helpful information about our window products and services.
  • Assist customers in resolving issues and concerns in a timely and effective manner.
  • Maintain detailed records of customer interactions and transactions in the customer support system.
  • Collaborate with other teams to address complex customer issues and ensure customer satisfaction.
  • Proactively identify opportunities to improve the customer support process and suggest solutions for enhancing customer service.


  • Previous experience in customer support or a related field is a plus.
  • Strong communication skills, both written and verbal.
  • Empathy and the ability to handle challenging customer situations with professionalism and patience.
  • Excellent problem-solving and decision-making abilities.
  • Familiarity with customer support software and CRM systems is a plus.
  • Ability to work well in a team and independently.

How to Apply:

If you are a dedicated Customer Support Representative interested in joining our team, please submit your resume and a cover letter to

Prize Windows is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.